We're sorry to hear something about our service is making you unhappy. When something has gone wrong, we want to know so that we can put it right as quickly as we can for you.

If you have a complaint, we hope that it can be resolved informally in the first instance, however we understand under some circumstances that the informal route is not always possible. The complaints procedure is set out in our Bye-Laws – you can download the specific bye-law here.

We’re totally committed to addressing all complaints, fully and fairly, and in a reasonable timeframe.

If you would like to submit a complaint to FXU please complete the form below. 



Email address: 

Telephone number: 

Nature of complaint: