► Opening Times And Location

FXU ADVICE SERVICE

APPOINTMENT SYSTEM, LOCATION AND OPENING TIMES

When you first come to the FXU Reception at either Tremough or Woodlane campus you will speak to one of the FXU Receptionists. They may be able to answer your question, if not; you will be offered an appointment with an Adviser at a time to suit you. We offer a number of appointments everyday during term time. It is important that you turn up on time as lateness can have a knock on effect on other students coming in after you. We may also need you to provisionally complete application forms, if for example you are seeking advice about an application to the Access to Learning Fund, or bring appropriate documents with you, e.g. bank statements, housing contracts, letters/emails about academic issues etc. This will help us to help you to use the appointment time most effectively. If you need to cancel an appointment please contact us with as much notice as possible (01326 213742 or 01326 370447).
Appointments are in high demand and if we can offer the time to another student we will. Students who fail to keep appointments deprive other students of the opportunity to see an advisor. We therefore operate a strict policy whereby if you fail to keep three appointments in any academic year we will not offer you a further appointment within that time period. This is to ensure the availability of our service to as many students as possible.
In some cases, the issues may be quite complex and the advisor may feel you need a follow-up appointment. Again, if you are required to do something in the meantime, eg draft statements, timelines or records of repair issues please do this so time is not wasted in the next appointment.

We hope by using the appointment system to its maximum effect we can provide information and advice to as many students as need it, empower you to resolve the situation and target assistance to those students who may need more support.

LOCATION:
Tremough Campus: Monday, Wednesday, Thursday, Friday
Woodlane Campus: Tuesday, Thursday
Dartington Campus: email/telephone queries only

TERM TIME
You can make an appointment to see either Suzy FXU Senior Adviser or Stephanie FXU Adviser by calling in or phoning:
• Tremough Campus: the FXU reception opposite the refectory/bar - 01326 370447
• Woodlane Campus: the FXU reception in the Library Building - 01326 213742
or email your query to:advice@fxu.org.uk  orsuadvice@falmouth.ac.uk  

VACATIONS:
Please send your query to advice@fxu.org.uk  or suadvice@falmouth.ac.uk  
and it will be answered at the first available opportunity. 
 

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